
Top AI Questions on Revenue Leaders’ Minds (B2B) – Past 6-12 Months
Summary Below is a rank-ordered overview of the most common questions CMOs, CEOs, and CROs in B2B organizations have been asking about AI in go-to-market
As AI continues to transform marketing, CMOs must stay ahead of the curve to future-proof their strategies. While today’s AI technologies deliver significant benefits in personalization, automation, and real-time decision-making, the future of AI promises even more profound changes. CMOs need to anticipate these shifts and build a marketing infrastructure that adapts to new innovations and evolving consumer expectations.
Over the next decade, AI will move beyond simple personalization to predictive customer experiences. AI tools will leverage vast amounts of data to anticipate customer needs and preferences before they are expressed. This evolution will allow brands to create highly intuitive experiences that adapt in real time to a customer’s evolving behavior.
Future AI technologies will anticipate customer actions, such as predicting when a customer is likely to churn, make a purchase, or engage with a particular type of content. Predictive models will enable marketers to provide proactive recommendations, offers, or content tailored to individual customer journeys.
CMOs should invest in customer data platforms (CDPs) and predictive analytics tools capable of ingesting and analyzing real-time data to provide more accurate predictions. This will ensure that brands are equipped to meet customer needs at every touchpoint before competitors do.
As AI-powered personalization increases, so does the importance of data privacy. Stricter regulations like GDPR and CCPA will continue to evolve, requiring marketers to balance AI’s ability to leverage customer data with maintaining transparency and compliance.
Regulations will likely become more stringent, with consumers demanding greater control over their personal data. AI-driven marketing strategies will need to prioritize ethical data usage, transparency, and customer consent.
CMOs should develop a clear data governance strategy that aligns with evolving privacy regulations. Implement AI-driven tools that offer data protection features, and ensure transparency by clearly communicating to customers how their data is being used. This will build trust and reduce the risk of regulatory fines.
While AI currently assists in automating tasks and generating content, the next phase of AI innovation will enhance human creativity. AI will serve as a creative collaborator, helping marketing teams generate new ideas, refine visuals, and optimize messaging. This shift will free marketers from repetitive tasks, allowing them to focus on more strategic, high-level decision-making.
AI will be able to suggest creative concepts based on performance data and customer preferences, helping marketers craft campaigns that resonate more deeply with audiences. Tools like generative AI will automate the production of high-quality content at scale while maintaining brand integrity.
CMOs should explore AI-powered creative tools like Jasper and Phrasee that can enhance creative workflows. By integrating these tools, marketing teams can iterate on campaigns faster, test more creative options, and ensure that their messaging remains fresh and relevant.
With advancements in voice and visual search technologies, consumers are increasingly using voice commands and image-based search engines to discover products and services. AI will play a key role in shaping how brands optimize for and engage with these new search modalities.
Over the next 5-10 years, voice and visual search will become a dominant discovery tool, especially on mobile and smart home devices. AI will help marketers optimize for natural language queries and visually-driven searches, fundamentally changing SEO and content strategies.
CMOs should begin optimizing content for voice search by using AI-powered tools that analyze voice query data. Additionally, investing in AI-driven visual search capabilities will enable brands to capture consumer interest in visual-first experiences, which are particularly important in retail and lifestyle industries.
As AI evolves, so too will its ability to forecast marketing ROI with unprecedented accuracy. Predictive analytics will move beyond customer behavior to include more detailed projections on campaign performance, allowing CMOs to allocate their budgets more efficiently and confidently.
AI will analyze a broader range of data sources—such as economic trends, competitor activity, and audience behavior patterns—to provide predictive insights into which channels, content types, or campaigns will yield the highest ROI.
CMOs should adopt AI-driven predictive analytics tools that allow them to test different budget scenarios and forecast outcomes. This will enable more precise and data-driven decisions on resource allocation, ensuring that every marketing dollar is spent where it will generate the greatest impact.
While the future of AI offers exciting new possibilities, CMOs must start laying the groundwork today. By investing in adaptable AI technologies, fostering a culture of innovation, and preparing for new privacy regulations, brands can stay ahead of the competition and capitalize on the next wave of AI advancements. CMOs who prioritize AI adoption now will be best positioned to deliver hyper-personalized, data-driven marketing experiences that resonate with tomorrow’s consumers.
(If you know how to use it.)
Summary Below is a rank-ordered overview of the most common questions CMOs, CEOs, and CROs in B2B organizations have been asking about AI in go-to-market
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